Customer satisfaction survey

Q1. How did you get to know us?


Q2. Please tell us the product you purchased this time. (Multiple answers allowed)


Optical Device


Q3. When stage did you decide to buy a product?


Q4. Are there any companies that have compared with us/ours?

Fill in the company name (Optional)

Fill in product name (Optional)

Q5. Please tell us what made you decide to use our company. (Multiple answers allowed)


Q6. How satisfied are you with the following characteristics of our product/service?

Specification of the product

Quality of the product

Price of the product

Delivery Date

Customer service experience

After purchase service

Q7. How likely are you to recommend to anyone our products to others? Please give possibility from 0% to 100%.

Q8.Do you have some record or plan to present papers using our products?

Q8-a. If you selected "Yes" or "Intend", please tell us the link to the treatise.

Entry field

Q8-b. If you selected "Intend", can you indicate that the product used in the experiment was "made by Oxide"?

Q9. Would you purchase our product again?

Q9-a. If you selected "Definitely" or "Probably", your next purchase will be?

Q9-b. If you selected "Definitely not" or "Probably not", what is the reason?


Q10. Please select a product that you are interested in, including the product you purchased this time. (Multiple answers allowed)


Optical Device




Q10-a. What kind of information or service would you like pertaining to products that you have requested above?


Q11. What do you expect from us in the future?(Multiple answers allowed)

Product・material name


Q12. Please tell us your opinions and requests.


Contact Information

Your name (require)
Company (require)
Use of Private Information

Private information of the customer(s) provided by this e-mail will be used only for the purposes defined hereunder and only to the extent agreed by the customer(s).
・To provide the customer(s) with our products and services
・To reply properly to the inquiry from the customer(s)
・To send the information and materials requested by the customer(s)
・To provide the customer(s) with product/service update and support information
・To process job applications

The Customer Information disclosed to us in Inquiry process will be kept strictly confidential in accordance with our Privacy Policy.