Customer satisfaction survey

Q1. How did you get to know us?


Q2. Please tell us the product you purchased this time.(Multiple answers allowed)


Optical Device


Q3. What are the applications of your products?


Q4. What phase did you decide to buy our product?


Q5. Are there any companies or products that you have compared with us/ours?

Fill in the company name(Optional)

Fill in product name(Optional)


Q6. How satisfied are you with the following characteristics of our product/service?

Specification of the product

Quality of the product

Price of the product

Delivery Date

Customer service experience

After purchase service

Q7. Would you purchase our product again?

Q7-a. If you selected "Definitely" or "Probably", your next purchase will be?

Q7-b. If you selected "Definitely not" or "Probably not", what is the reason?


Q8. Please select a product that you are interested in, including the product you purchased this time. (Multiple answers allowed)


Optical Device



Optical Measurement Systems

Q8-a. If you have any requests regarding the products you answered above, please fill out the form below.


Q9. Please tell us your opinions and requests.

  Please answer this question only if you are in an academic research institute.  

Q10. Do you have some achievements or future plan to present papers using our products?

Q10-a. If you selected "Yes" or "Intend", please tell us the link to the treatise.

Entry field

Q10-b. Is it acceptable if we post the paper on our website as an example of product application? (Not all papers will be published on our website.)

Q11. Is it acceptable if we post your firm's logo on our website as a purchase result? (Not all results will be published on our website.)


Contact Information

Your name (require)
Company (require)
Use of Private Information

Private information of the customer(s) provided by this e-mail will be used only for the purposes defined hereunder and only to the extent agreed by the customer(s).
・To provide the customer(s) with our products and services
・To reply properly to the inquiry from the customer(s)
・To send the information and materials requested by the customer(s)
・To provide the customer(s) with product/service update and support information
・To process job applications

The Customer Information disclosed to us in Inquiry process will be kept strictly confidential in accordance with our Privacy Policy.